1. Information We Collect

Personal Information You Provide

When you use our services, register for an account, or contact us, we collect information you voluntarily share:

• Your name, email address, and contact details
• Business information including company name and industry sector
• Financial data you upload for analysis purposes
• Payment and billing information when you subscribe to our services
• Communications you send to our support team

Automatically Collected Information

Our systems automatically gather certain technical information when you access our platform:

• IP address and general location information
• Browser type, device information, and operating system
• Pages visited, time spent, and interaction patterns
• Referral sources and search terms used to find us

2. How We Use Your Information

We use the information we collect for specific business purposes that benefit you and improve our services. Here's what happens with your data:

3. Data Storage and Security

We store your data on secure servers located in Australia, complying with the Australian Privacy Principles under the Privacy Act 1988. Our security measures include:

• 256-bit SSL encryption for all data transmissions
• Regular security audits and vulnerability assessments
• Restricted access controls limiting who can view your information
• Encrypted database storage for sensitive financial data
• Daily backups with secure off-site storage
• Multi-factor authentication for account access

While we implement industry-standard security practices, no system is completely foolproof. We encourage you to use strong passwords and keep your login credentials private.

4. Information Sharing and Disclosure

Service Providers

We work with trusted third-party companies that help us operate our business. These partners have access to your information only as needed to perform their functions:

• Cloud hosting providers for data storage infrastructure
• Payment processors to handle billing transactions
• Email service providers for communication delivery
• Analytics tools to understand platform usage

All service providers are contractually obligated to protect your data and cannot use it for their own purposes.

Legal Requirements

We may disclose your information when required by Australian law, court order, or government request. This includes situations where disclosure is necessary to:

• Comply with legal obligations under Australian legislation
• Respond to valid requests from law enforcement agencies
• Protect our rights, property, or safety
• Investigate potential fraud or security breaches

5. Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. You can exercise these rights at any time by contacting us:

1. Access Your Data: Request a copy of all personal information we hold about you
2. Correct Information: Update or fix inaccurate details in your account
3. Delete Your Data: Request removal of your information from our systems (subject to legal retention requirements)
4. Restrict Processing: Limit how we use your data in specific circumstances
5. Data Portability: Receive your information in a structured, machine-readable format
6. Withdraw Consent: Opt out of marketing communications or certain data uses

To make a privacy request, email us at support@wersionavelo.com with your full name and account details. We'll respond within 30 days and verify your identity before processing any requests.

6. Data Retention

We keep your information for as long as you maintain an active account with us. After account closure, we retain certain data according to these guidelines:

These retention periods comply with Australian taxation law and standard business practice. Once the retention period expires, we securely delete or anonymize your data.

7. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our platform. We use three types of cookies:

Essential Cookies

These are necessary for the website to function. They enable core features like security, session management, and access to protected areas. You can't disable these through our system, but you can block them through your browser settings.

Functional Cookies

These remember your choices (like language preference or login status) to provide enhanced, personalized features. They don't track your browsing on other websites.

Analytics Cookies

We use these to understand how visitors use our site so we can make improvements. The information collected is aggregated and anonymous.

You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies may affect your experience on our platform.

8. Children's Privacy

Our services are designed for business professionals and are not intended for individuals under 18 years of age. We don't knowingly collect personal information from children. If you believe we've inadvertently gathered data from someone under 18, contact us immediately and we'll delete it.

9. International Data Transfers

Your data is primarily stored and processed within Australia. In some cases, our service providers may process information outside Australia. When this happens, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by privacy regulators
• Verification that the recipient country has adequate privacy protections
• Additional security measures for cross-border transfers
• Compliance with Australian cross-border disclosure requirements

10. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website homepage
• In-platform notification when you next log in

The "Effective Date" at the top of this page shows when the current version was last updated. Continued use of our services after changes take effect means you accept the updated policy.

11. Complaints and Disputes

If you have concerns about how we handle your personal information, we want to hear from you. Here's our process:

1. Contact our privacy team at support@wersionavelo.com with details of your complaint
2. We'll acknowledge your complaint within 3 business days
3. Our team will investigate and respond within 30 days
4. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)

The OAIC can be reached at 1300 363 992 or through their website at oaic.gov.au. They provide free, independent dispute resolution for privacy complaints.